Family Resource Center

The Family Resource Center helps families with the basics, provides resources for their stay and ways to stay connected with home.

Take Care of the Basics

Kitchen with coffee and tea, microwave and vending machines
Private showers with soap, towels, toiletries and lockers
Free laundry room with soap
Quiet seating area with TV, computers, printers and surgery board
Computers with Internet access and printers
Access to faxing, scanning and copying

Amenities by Location

Family Resource Center Level 7	Family Resource Center Level 3
Near the Frog elevators	Near the River 3 entrance
Open 24 hours a day	Inpatient caregiver badge access 24 hours a day
Staffed Monday through Friday, 9 a.m. to 5 p.m., and weekends 11 a.m. to 3 p.m.	Not staffed
Computers, printing, faxing, scanning	Computers, printing
Kitchen with microwave, free coffee and tea	Kitchen with microwave, free coffee and tea, coffee hour
Quiet seating area, TV, Surgery Board	Quiet seating area, TV, Surgery Board
Laundry, soap provided	Laundry, soap provided
Hospital and health information	Hospital and health information
Toothbrushes, shampoo, and other toiletries; showers
Phone chargers
Car seat program
Parent support information and groups
Local area resources, tickets to local attractions

Family Resource Center Programs

Car seats

The Family Resource Center provides car seats to inpatients and Emergency Department patients so you may ride home safely. Please ask your care team to see if you are eligible so they can place a car seat order.

Free caregiver massage

A 20-minute chair massage can help with stress and reduce tension in the neck, back and shoulders. Provided by a licensed massage therapist.

Our licensed massage therapist has appointments Tuesdays and Wednesdays from 9:30 a.m. to 1:30 p.m. Caregivers may schedule only 1 week in advance. To help us serve all families, please only have caregivers sign up for 1 massage per week.

Once you have signed up, the massage appointment will take place in the Volunteer Services offices on level 3, River zone, near the River 3 entrance and security. Sign up online.

For questions or to join the waitlist, please call the Family Resource Center at 206-987-2201.

Haircuts for patients

We can connect patients with hairstylists when appropriate. This hair hygiene service is for inpatients who need it for health and wellness reasons according to their care plan. It must be approved and referred by the clinical care team.

Eligibility checklist (all must apply)

Inpatient
Patient needs for health/wellness reasons or is at end of life
Patient is OK being around haircutting equipment (sharp objects)
No one else in the patient’s life/caregiver/parent can cut and style their hair for them

Not eligible

Parents/caregivers and siblings
Patient has a discharge plan within a reasonable time
Patient is currently in contact isolation

If you know a hairstylist that would be interested in working with this program please have them fill out this intake form and we will reach out to them.

Coffee Hour

Coffee Hour runs every Monday and Wednesday from 3 to 4 p.m. in the River 3 Family Resource Center (inpatient caregiver badge required for access). This program is for inpatient caregivers so they can take a break with free snacks and drinks, meet other caregivers and ask questions about available support and resources. We can get virtual real-time interpreters anytime.